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How to Troubleshoot a Linksys Wireless Router

Chances are that some time during the time that you own your Linksys wireless router, you will experience some problems with it. For example, the wireless router may fail to connect to the Internet or the wireless network interface controllers (NICs) on the computers may fail connect to the Linksys router. In other cases, the NICs may connect to the Linksys router and your home network but not the Internet. When these issues happen, there are simple steps you can take to troubleshoot your wireless network connection.


1.      Turn off your broadband cable or DSL modem. Unplug the Linksys wireless router from the power. Wait at least 30 seconds, then power the modem back on. Wait another 30 seconds, then plug the wireless router back into the power outlet.
2.      Attempt to connect your computer to the Internet and to the wireless local area network. If the connection fails, type the IP address in a browser address bar and press "Enter." Type in the username and password to your Linksys router if necessary.
3.      Check the wireless router settings under the "Setup" tab in the Linksys wireless router configuration utility. Re-enter your Internet access username and password when prompted. Save the settings at the bottom of the window.
4.      Click the "Wireless" tab. Change the channel that the Linksys wireless router uses to communicate with the wireless access points on your network. If the Linksys router is Wireless N and you have other computers with wireless G or B access points, change the "Radio Band" setting from "Wide 40MHz Channel" to "Standard 20MHz Channel." This step can help to correct problems with the wireless access points connecting to the network yet failing to find the Internet.
5.      Select the "Security" tab. Under "Internet Filter" ensure that "Filter Anonymous Internet Requests" and "Filter IDENT (Port 113)" are checked. Uncheck "Filter Multicast" and "Filter Multicast." Under "Web Filter," ensure that none of the items is checked. Click the "VPN Passthrough" tab directly under "Security." Ensure that all items in this Linksys configuration window are enabled.
6.      Select the "Access Restrictions" tab. Remove any access restrictions in this section that are preventing your network from functioning properly.
7.      Click "Applications and Gaming." Select "Port Range Forwarding." Add the application names and port ranges of any applications such as BitTorrent and gaming applications that won't run properly on your network. Select the desired protocol (TCP is the most common.) Click the Start button and and type "cmd" in the "Search programs and files" text box. A command-line window opens. Type "ipconfig" at the command prompt. Copy down the number displayed as the IP Address or IPv4 Address in the resulting text displayed. This is the address of your computer. Enter this number under "To IP Address."
8.      Visit the Linksys website. the "Support" tab. Search on the model number of your Linksys wireless router. Under "Downloads and Drivers" select "Get Downloads." Click the download link below the Linksys wireless router image and description to download a firmware upgrade for your router. Check your user manual for your Linksys router for instructions on installing the firmware upgrade. If you have lost your manual, you can download a new one from the Linksys website.
9.      Find the reset button on the back of your Linksys wireless router if these steps fail to get your network working again. Push a pen or pencil point into the button and hold it for about 10 seconds.
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